FAQ

Our standard MOQ is 1,000 pcs.
Need a trial run? We can start at 500 pcs with an additional tooling fee of USD 110.
Pro tip: reorders of the same spec skip the tooling fee entirely.

• Digital mock-up: ships in 2-3 working days.
• Structural / color sample: 5-7 working days.
• Mass production: 12-15 days after sample approval (±2 days depending on complexity).
Our ERP auto-schedules every job; if we slip more than 24 h you’ll get a written alert.

✔️ Absolutely—size, structure, printing, finishing, you name it.
• Design supplied by you: free file check + feasibility tweaks.
• We design for you: first draft USD 70 (100 % refunded on orders ≥ 30 k pcs). All design files stay confidential and licensed solely to you.

• Paper: FSC™ & PEFC™ Chain of Custody
• Inks: low-VOC soy inks, compliant with RoHS & SVHC 211
• Food-grade packs: FDA / EU 1935-2004 reports on request
Every cert is traceable; a QR code with e-docs rides inside each carton for one-click customs checks.

• Five-ply K = A master cartons + moisture barrier bag
• SHOCKWATCH® impact labels on every box for accountability
• Pass rate on ISTA-6A stacking/drop tests for US-EU-AU warehouses: > 98.5 %
If inbound damage exceeds 2 %, we’ll replace the goods + cover airfreight—and yes, that clause goes in the contract.

• 30 % deposit / 70 % balance against copy B/L
• T/T, PayPal (≤ USD 3 k), or L/C at sight (≥ USD 30 k)
• Typical terms: FOB Shenzhen or CIF destination port. Need DDP? We can run turnkey clearance + last-mile delivery, saving you time and margin.